Natural Edge Barwon Heads Return Policy
Terms and Conditions
This policy sets out the terms and conditions which our customers are consenting to, by virtue of them accessing and purchasing from our website.
- All transaction are processed in AUS dollars and are inclusive of GST.
Out of Stock items
- Stock will be confirmed within 24 hours of an order being received. If an item is temporarily unavailable we will contact you with alternatives or the expected lead-time.
- An order confirmation will be forwarded to you in acknowledgement of receipt of your order. This document superseded all prior correspondence in relation to your order (verbal, written, graphic or otherwise). We will proceed with your order, as per your order confirmation, unless we receive written notification of any requested changes within 24 hours. Once your order has been confirmed any request for subsequent changes must be sent in writing. No guarantee can be given that the requested change can be made.
In Store & Online Store Return Policy
Change of mind
Natural Edge Barwon Heads want you to love your purchase but if you change your mind we will offer an exchange provided it is:
- within 14 days of purchase
- you are able to provide satisfactory proof of purchase
- the merchandise is returned in a saleable condition, that is it is unworn or unused with all original sealed packaging or tags attached.
No returns or exchanges on:
Earrings, Swimwear, Rugs, Eyewear
We make every effort to ensure that all items shipped to you are in perfect condition. In the unlikely event that the item is faulty, we will offer the item to be repaired, replaced or a credit note issued based on management approval of fault and communication with the brand/ supplier.
Where you believe an item is faulty or defective we would ask you to contact Natural Edge Barwon Heads via email with a description and a photo of the item. At this point we will assess the information and determine whether the fault is a minor or major failure as per the Australian Consumer Law guidelines.
Where an item is determined to have a minor fault, you will be required to return the product for repair or replacement. This will occur at your own cost. Where an item is damaged through misuse, neglect or abnormal use, Natural Edge Barwon Heads will not provide a refund, exchange or repair.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the products, you are entitled:
- to a replacement item of the same value
- to a refund
- to be compensated for any other reasonably foreseeable loss or damage regarding the product purchased
NO RETURNS OR EXCHANGES on items purchased with Afterpay.
It is a binding credit to the item with Afterpay as per their terms and conditions.
Standard Shipping ( Australia )
- Free standard shipping with orders over $150.00.
- Standard Shipping for all domestic orders is a flat rate of $11.
- Larger items need to contact us to get a quote for shipping.
- Standard shipping excludes furniture and larger bulky items.
All items in the sale are FINAL SALE and no exchanges or refunds will be offered.
Please note all shipping costs occurred from returning an item for an exchange or store credit are your responsibility. All items being sent back to us MUST be sent by a trackable source, we will not be held responsible for items lost in the post on return to us.
- Whilst Natural Edge Barwon Heads strives to keep our website accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing.
- Natural Edge Barwon Heads reserves the right to update the terms and conditions set out herein without notice.